1. WORK PURPOSE:

- Increase beer service speed, specialize job roles, assign dedicated staff, and ensure high service quality. Optimize revenue and enhance customer experience

2. CHALLENGES:

- Maintain consistent service speed and quality during peak hours and high guest volume.

- Handle guest requests and complaints flexibly and professionally during service.

- Control a wide working area and maintain continuous movement

3. DECISION AUTHORITY:

- Responsible for service quality and guest satisfaction.

- Authorized to suggest process improvements or service adjustments.

4. SCOPE OF WORK:

- Prepare the service area (tables, chairs, utensils, etc.) before each shift, ensuring readiness to welcome guests.

- Introduce the beer menu, provide, complete information and recommnendations on different types of beer to custiners, and accurately and fully record orders

- Coordinate with Bar to serve dishes promptly and properly, ensuring the best dining experience for guests.

- Observe and attend to customers, provide sales consultation, and ensure all customers are served beer.

- Carry out beer upselling and recommend suitable food pairings.

- Interact with customers and gather feedback on service quality

- Keep the service area tidy, clean, and safe for smooth operations

- Inspect, preserve, and properly use service tools such as trays, glasses, dishes, napkins, POS systems, and printers

- Report any damaged or missing tools and incidents during the shift promptly.

- Support inventory checks and replenishment of tools and materials according to operational plans.

- Strictly comply with food safety, occupational safety, and fire prevention regulations.

- Maintain a neat uniform, professional appearance, and polite manners consistent with the brand.

- Clean dining tables, guest areas, and walkways following 5S procedures to maintain a clean and professional environment

- Coordinate closely with Kitchen, Bartender, Cashier, and Housekeeping departments to ensure seamless service flow.

- Report shift performance, guest feedback, and any operational issues to the Supervisor or Restaurant Manager.

- Record and maintain order slips, logbooks, and service checklists as required.

- Perform other tasks as assigned by the Restaurant Manager or direct supervisor.

- Provide suggestions for improving service processes, table setup, and guest flow.

- Propose ideas to increase revenue such as upselling, combo offerings, or promotional programs.

- Actively participate in training, support colleagues, and promote a positive working spirit within the team.

5. QUALIFICATIONS:

- Be proficient and have a strong understanding of service

- Knowledge of menu items and ability to explain to guests.

6.SKILLS:

6.1. Expertisi Skills:

-  Excellent communication, listening, and customer care skills.

- Able to handle guest requests and complaints tactfully and professionally.

- Teamwork-oriented, proactive, and adaptable

- Skillful in upselling and cross-selling to increase revenue.

6.2 Soft Skills:

- Good teamwork, ability to work under pressure, high responsibility, and attention to detail.

7. VIRTUE:

- Personal Qualities: Responsible, proactive, customer-oriented, disciplined.

8. EXPERIENCE:

- Minimum 1 years  in a similar position

9. REQUIREMENTS:

- Good health, and minimum hight 165cm or above

- Must be eligible for a Vietnam Work Permit and able to provide all re quired supporting documents (passport, criminal record, health certificate, and relevant qualifications/experience documents).

10. ATTRACTIVE BENEFITS:

- Salary: Negotiable

- Free staff accommodation - Sunhome: with facilities: (GYM, Pool, badminton court, football field, etc.)

- Annual round-trip flight ticket to visit home country (once per year)

- Meals provided during working shifts (two free meals per day)

- International working enviroment and career growth opportunities

11. CONTACT INFORMATION:

- Email: Maintn05@banahills.com.vn

- Whatsapp/viber: +84 986 888 416