Team Mission: We are the Advanced Analytics & Customer Intelligence Engine for the company. Our mission is to build a world-class, data-driven culture, and that mission begins with 100% reliable, high-fidelity data.

Role Mission: To execute the foundational work of our AI platform by producing a high-volume, high-accuracy "ground truth" dataset from our customer inquiries. Your work is the raw material for training our next generation of AI models.

Core Responsibilities:

• Data Annotation: Execute high-volume data annotation, classification, and labeling tasks (primarily on customer inquiry text) following a precise, documented schema and set of guidelines.
• Meet Production Targets: Consistently meet daily and weekly targets for both annotation quantity (throughput) and first-pass accuracy.
• Follow Process: Meticulously follow the defined team workflow for checking out, processing, and submitting data units within our annotation tool.
• Identify Ambiguity: Meticulously document and escalate ambiguous "edge cases" (e.g., inquiries that don‘t fit the schema) to the JrPO and Data Science team for clarification.

Who You Are (The Bar for Entry):

• Obsessive Attention to Detail: You are the person who always spots the typo or inconsistency. You take pride in perfect, error-free work.
• Extreme Discipline & Focus: You have the mental stamina to perform repetitive, high-stakes tasks with sustained, high-level focus. You understand that every single click matters.
• A "Rule-Follower" (in a good way): You understand the critical importance of following guidelines exactly as they are written to ensure data consistency.
• Reliable & Accountable: You are motivated by clear, measurable targets and take personal ownership in meeting them consistently.

Requirements & Qualifications:

• Currently enrolled in any university program.
• Availability to work fulltime
• High degree of comfort with new software and highly repetitive, detail-oriented computer work.
• You must pass a short annotation test to demonstrate your attention to detail.

Benefits:

• Hands-on experience working directly with real projects, real data, and real users.
• 1–1 mentorship from senior team members to accelerate your learning curve.
• Opportunity to explore different functions across Data, Technology and AI depending on your strengths.
• Access to internal training sessions, workshops, and growth playbooks.
• Monthly intern allowance and support for work-related expenses.
• A dynamic, tech-driven environment where your ideas are valued and encouraged.
• A fast-paced environment that will help you build strong problem-solving and analytical skills.
• Work with talented teammates who love experimenting and building impactful products.
• Receive continuous feedback to improve your skills, mindset, and future career direction.